How Digital Tools Can Improve Critical Event Management Teams

By leveraging the right digital tools, critical event management teams can get connected with stakeholders, save people, and reduce the likelihood of burnout and fatigue during critical events.

Moreover, nowadays with multiple ongoing events around the world, critical event management teams cannot rely exclusively on long-term, one-off strategies and plans. Adopting digital tools can be the perfect solution to automate key tasks during a crisis event management – including threat monitoring, data reporting, intelligence sourcing, and delivering communications – allows key decision-makers to concentrate on taking the next step and supporting their team.

How the Critical Event Management (CEM) System Works

Below are some real-time examples that help you understand how a critical event management system could support a crisis response team in the event of a potential threat.

  1. Automatic Intelligence Feeds

By obtaining accurate information from a verified source of truth contextualized to the event, the critical event management system will automatically deliver live and relevant information about the event to the critical event management team without a need for manual monitoring or active user engagement.

  1. Real-time Threat Alerts

For example, if a risk is detected near an asset or employee location, your critical event management system generates an alert and provides tools that allow you to detect and take immediate action to mitigate the impact.

So, instead of continually monitoring an active threat monitoring system, your CEM system allows threat alerts to be sent directly by email or SMS to relevant stakeholders immediately when a threat arises, so they can respond quickly and appropriately.

  1. Integrated Communications

Using the latest data, the critical response team is notified in advance when and where the event occurs.

So, once the crisis response team receives the notification, a critical event management system with multi-channel capabilities triggers mass notifications to individuals or groups using lists, location, and geo-targeting or geofencing. That way, you can keep your people safe and informed before, during, and after all critical events.

  1. Two-way Messaging

The critical event management system contains a feature for two-way messaging, which enables crisis response workers to communicate with the team at the top.

For example, in case of an escalating flood, site-based personnel can send live data back to the critical event room and remote workers can confirm their location via SMS polls.

So, in addition to democratizing intelligence gathering and integrating distributed teams during a critical event, two-way messaging helps organizations navigate events together.

  1. Governance and Board Reporting

If you need evidence of actions taken both to monitor for potential threats and to navigate an event, a digital critical event management system serves as a database for tasks completed against the timeline of events and communications both sent and received.

Most importantly, digital CEMs are vital for supporting critical event review, as they are able to generate incident reports that provide proof of the steps taken to minimize impact and remain compliant.


By utilizing real-time threat intelligence and a unified communication system, crisis management teams can focus on taking the next best action and keeping their people safe.

So, if you are looking to update your critical event management plan for better navigation of potential threats, adopt the right digital tools. It can reduce the risk of critical events and communications fatigue and make your workforce better equipped to deal with threats.

Do you want to improve your critical event management capabilities and support organizational resilience? Get in touch with Zapoj, we offer a product named Zsuite that contains digital tool sets that proactively discover and visualize risks, handle incidents, critical communications, and facilitate team communication and collaboration.

As a result, you can stay on top of emerging 2022 threats and be better prepared to manage disruptions to business operations and handle day-to-day team collaborations all from the same place.

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