Modern entrepreneurs and business personalities are constantly adapting current policies that come into play in the market. They are more focused on increasing the business’s performance by investing in the crucial technologies needed for the growth and enhancement of employees. However, it is critical to have knowledge before opting for any vdi service provider in virtual desktop spaces. You must understand that any service you adopt will have a direct impact on your business performance.
The following are several questions to ask when having discussions with different VDI providers to select the best one for your business.
What kind of security does the VDI vendor provide?
It is the most critical aspect that you cannot compromise on. Ask your vdi service provider if they offer a single sign-on virtual desktop. They should provide you the administration rights to control from a centralized server. The reason is so you can permit designated employees for accessing documents.
It is best to inquire whether cloud server providers are safeguarded with physical security such as CCTV and whether they deploy high-security features for data protection. These security features could be numerous firewalls as well as data encryption and many others.
Does the VDI vendor backup data regularly?
Everything comes hand-in-hand. Even if there is optimum security, there is still the possibility that data might get lost due to some glitch. Because of this, it is critical not to neglect the backup feature. You should consult with the provider if they have an automatic backup system and designated IT team to troubleshoot it so that you don’t have to be hassled storing data in local hard drives and solid drives.
It is best if you ask the providers whether they have regular monthly backups on the cloud as well as their data center’s specific locations. It would help if you also asked them about data restoration in case of mishaps or glitches. They must be able to manage the repair by themselves without the involvement of clients.
What is the server uptime they provide?
The uptime can be described as the time a virtual laptop is available for you to work on. None of the businesses wants their staff to be idle for long periods because of server downtime or maintenance activities. Because of this, you must look around for a VDI provider that offers an uptime of nearly 100% so that you will not have to waste hours that are billable.
It is also critical to check the time taken by an IT team to provide a virtual desktop with every desired application and functionality while offering virtual desktops to new employees in case you make expansions to your team. Since it is not possible to trust what providers are saying about their uptime, it is critical to check if the uptime is mentioned in their SLA or service legal agreement.
What is the desktop performance?
Everyone wants a high-performing desktop that is comparable to a standard physical desktop. There must be no latency in the virtual desktop. You must ask if there is zero latency while operating the virtual desktop. Users such as graphic designers and developers require high-performance computers. If your workforce requires those, you must look at every technical aspect of the virtual desktop, such as bandwidth and RAM.
What are all the other services they provide?
You must consult with providers and focus on what added perks they have to offer. It makes it easier for you to make comparisons between different managed service providers or MSPs. One of the critical services you should ask is whether the VDI provider provides all-day support. In case they do, in what platform do they provide it? Is it via phone chat or email? If glitches occur at night, are there any designated IT professionals at nighttime who can troubleshoot the problem personally?
For example, you can ask if a provider offers disaster as a recovery service. When it comes to DRaas, data is copied in multiple data centers to be restored at once from any data center in cases of mishaps or disasters such as earthquakes and floods.
Do they provide flexible pricing plans?
Once providers meet your expectations and fulfill every item on your checklist, you should finally ask them about the pricing strategies and plans. It might be possible that providers will be giving you all the above services discussed, but they may charge premium prices for their services.
Although there are varying factors on which VDI pricing depends, the provider’s pricing offerings should be within an average price range. VDI providers should offer you a pay-as-you-go model so that you are not required to invest in high upfront costs. You might also want to check if they have any discounts if you opt for extended-term contracts. Additionally, ask them if they have any support services as well as a DRAAS facility. A majority of providers may charge extra in addition to their plans for more services.
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